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Every package that is ordered within de Benelux will be delivered for free. Delevery destined for France and Germany are free starting from €150. 

For Belgium and the Netherlands, the average delivery time is 1-2 working days. The delevery time for France, Germany and Luxemburg is 2-3 working days. On weekends, we only deliver on saturday. 

You will receive an email with different delivery options. If you're not home, you can choose to deliver your package to the neighbors, in the mailbox, garden, parcel shop or in a GLS depot.

At the moment we only deliver within Belgium, The Netherlands, France, Germany and Luxem- burg. If you wish to send packages out of this area, please send an email to imaginair@grada.be. 

After placing your order you will receive a confirmation email with a link to track your package.

You can return your order anytime at your own expense. 

The transactions on our webshop are completely secured. The information of your credit card will not circulate online and is save with us. 

You can choose to pay by bancontact or by creditcard (Visa, Mastercard, Maestro). For payments placed in the Netherlands we offer the paying system Ideal. Each of these payment methods are completely safe and secured. 

The refund or regularisation procedure will start at the moment we received your your returned package. Your money will be refunded within 2 weeks.  

You can download the product manual with mounting instructions here. Both mounting options (air valve with mounting brackets and air valve with mounting ring) are descriped in this manual. If you have further questions or problems please contact our support team by sending an email to imaginair@grada.be or by calling to +32 9 340 40 40. 

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